FAQs
Do I need a visa for Jordan?
For some travelers, a visa can be obtained on arrival. It is best to check the Jordan Tourism Board’s visa info page to determine if citizens of your country need to obtain a visa before arrival or if you can get one on arrival.
Is Jordan eTickets a visa?
No, Jordan eTickets is not a visa, it only waives the visa fees if you stay minimum of 3 whole nights (4 days) in Jordan.
Will I be allowed to enter the country without showing my free QR Code?
No, you will not be allowed to enter the country without showing your QR code to the passport officer.
Is it mandatory to wear a face mask and gloves through the duration of my visit?
Wearing a mask and gloves is mandatory in public places such as malls and public gathering places
Have the tourist and historical sites been sterilized in preparation for receiving visitors?
Yes, all tourist sites and public areas are sterilized periodically.
Do people who hold Arabic nationalities need a Jordan eTickets?
No, People who hold Arabic nationalities pay the attractions fees like Jordanians, so Jordan eTickets will not be useful to them (they must show a valid ID at each attraction).
What types of events can I book tickets for through the website?
The events include concerts, theatrical shows, sports events, conferences, and workshops.
Can I use the website from outside Jordan?
Yes, you can use the website from anywhere in the world to book tickets for events held in Jordan.
Do I need to create an account to book tickets?
No, booking tickets requires only entering your information.
How can I buy a ticket?
You can buy a ticket on the website, choose the event, select seats, and then proceed with the payment.
Can I cancel my ticket booking and get a refund?
This depends on the cancellation policy for each event. Please check the event terms before booking.
What should I do if I don't receive my ticket after payment?
If you did not receive the ticket, please check your email or contact the support team.
Do I need to print the ticket?
You can either print the ticket or show the electronic version on your phone when entering.
What payment methods are available?
You can pay using credit cards or eFawateercom.
Is my payment information secure?
Yes, all payment information is encrypted using the latest security technologies to ensure your data is protected.
Are there additional fees for online booking?
These fees will be clarified before completing the payment.
I can't complete the payment process, what should I do?
Check your payment information and ensure that your card is activated for online purchases. If the problem persists, contact your bank or the support team.
What should I do if my ticket details are incorrect?
Please contact the support team to correct the issue as soon as possible.
How can I contact the support team?
You can contact us via email, phone, or through the contact form available on the "Contact Us" page.
What are the support team's working hours?
The support team is available from 9 AM to 3:30 PM (Jordan time) throughout the week.
Can I suggest improvements for the website?
Yes, we welcome all your suggestions! You can send them via the contact form or email.
Can I suggest adding a new event?
Yes, you can send your suggestions via a special form on the "Contact Us" page.
Can I buy tickets for a large group of people at once?
Yes, this depends on the event's policy. Please check the event details to confirm the allowed number of tickets.
Does the website offer special discounts?
These discounts will be clarified when available on the website.
What is the cancellation and refund policy?
The cancellation policy varies by event. Please check the terms and conditions of the event during booking.
Can I transfer the ticket to someone else?
This depends on the event's policy. If allowed, you can change the booking name through your account or by contacting the support team.
Are there any free events?
Yes, some events are available for free and will be marked as "Free" on the booking page.